You’ve heard of work orders, but maybe you think they’re for large businesses or maybe you don’t really understand the purpose and how they can help your house cleaning business. Make no mistake, work orders should be part of your daily work.
Tag: policies
How to Hire Employees for Your Small Business Once you have started your business doing the work yourself, it’s a daunting task to consider bringing in workers. You’re used to working alone and your clients are used to you and how you provide the service. You have invested everything you have in nurturing your clients […]
In this post you’ll learn: The legal aspects of terminating an employee What you need to have before hiring employees How a review process is used to validate the termination How to reduce the emotional impact for the employee Making the decision to terminate an employee is hard, but actually sitting down and telling the […]
Categories
Setting Up an Employee Recruitment Plan
blank line How to Hire Employees for Cleaning Business Before you start recruiting, read this post on how to hire employees for your small business. These eight things must be completed before you hire your first worker.blank line This article will explain what you need to do to setup a staff recruitment plan: – What […]
One of the hardest thing to do is to make the decision to raise your price for house cleaning clients. If you don’t, you could risk losing money and in the long run – your business. If you do raise your price, you run the risk of losing a client. In this article, I’ll explain: […]
We’re moving and responding so fast today – usually in response to technology – that customer service has had a systemic erosion over the last few decades. Today I’m truly shocked at the attitude of many businesses and employees who take their customers for granted.
Clicking on a link sometimes means I make a small commission if you make a purchase. I only make recommendations on products I have thoroughly reviewed or use myself. Documenting your procedures is one of the best ways to systemize your residential cleaning business. These documents should be as detailed as possible, with no steps […]
The big reason people hire a business coach is to accelerate growth and improve their bottom line. While there are many different aspects of your business that you can work on with your coach, the end goal is always to increase profits and stability – build a business that will provide for you and your […]
Unlike commercial cleaning where your client rarely – or – never sees your employees, residential cleaning companies rely on the relationship they have built with their clients. After all, each of your client homes is their castle and they’re not going to let anyone into their castle! Imagine someone coming into your home to clean. […]
The normal process for someone looking for a house cleaning service is to search for cleaning companies in their city and ask for some type of service quote. They want to know what services the business provides in order to determine if they can meet their needs. They also want to know if they can afford to pay someone to clean their home.
Excellent customer service is a rare thing. Many businesses are too busy trying to maximize their profits in the short term to consider the long term implications of not prioritizing customer service. They should instead define a plan to implement good customer service skills within their organization. The truth is that providing stellar customer service […]
The risk management plan is different in a small business than that within a large corporation, but the problems that arise as a result of poor risk management are the same. For many small businesses, all it takes it one hit to knock them down. Every dollar counts and unforeseen events and losses could cost […]
I get a lot of questions about running a residential cleaning business. One of the common issues is the client who wants you to use their cleaning products. This is one of the major decisions you need to make before you start your house cleaning business. Are you going to use your client’s products or […]
I get a lot of questions about running a house cleaning business. The one I get the most is, “How do I quote the first-time clean and the regular service?” First-Time Cleaning If you’re an experienced cleaner, quoting is based on your workers and the historical information you have acquired by working new clients into […]
You have a new client. You have provided them with their first cleaning and your quote for ongoing service. As the service progresses, your new client starts grumbling about the time you spend in their home. Their previous house cleaner was able to get the job done faster. Why is it taking so long? What’s […]
Talk to different small cleaning businesses and each will have their own way of bidding cleaning jobs and leaving a cost estimate for prospects. That’s because there is no right or wrong way to estimate house cleaning jobs. You must also take into consideration the type of work you are estimating, such as 1) a […]
Running a residential cleaning service requires more than just showing up to do the cleaning. Your clients and customers have high expectations today. They want to trust the cleaning people who show up, but they also want to know what you accomplished on each appointment. A house cleaning checklist provides this information to the client. […]
Speed cleaning is the tip most professionals give to anyone wanting to start a cleaning business. A professional cleaner doesn’t have time to dawdle on the job. It’s your job and your time is money – one way to increase your income is to clean more houses. You can do this when you implement a […]
Managing fast change: Growing your residential cleaning company Discover what it takes to rapidly grow your business before you start the ball rolling: This modification can be in the form of staff member numbers, company objectives, senior administration and direction. I know from experience that these changes need to be managed if a company is […]