Creating training manuals for your house cleaning business is one of the best decisions you can make if you have made the decision to hire workers. This creates a system new hires can follow to perform the work to your standards. These manuals don’t have to be huge at all, but they do need to be well written and easy to understand. Plus they must be kept up-to-date, if not they are useless.
A good training manual is one that teaches the reader how to follow a process from the beginning to the end. No step should be left out, and it should include tips on rectifying issues should they occur.
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In this article you’ll discover how to create your training manual, when to create it, and how to use templates to systemize your business procedures.
Creating the Manual
The best way to write or develop your training manual is to document each step. This will take time and effort, and no doubt, small steps will be left out. This will be because the person doing the task is so familiar with it, they will leave out obvious things.
The whole trick to a good training manual is to not leave out those small items. Once the first draft of the manual has been prepared hand it over to someone who is unfamiliar with the process. Then see if they can complete the task without any help. If they can your manual is finished, if not go back in and make revisions until anyone can do the process.
You might be concerned that you are not including everything that should be included in a training manual. This is a valid concern and a good reason why a training manual template is helpful. It provides you with a good example of what to include. All you have to do is edit it by removing anything that does not pertain to your business and modifying the rest to your standards.
When to Create Your Manual
The best time to develop your employee and training manuals is when you make the decision to expand your business by hiring workers. This forces you to establish your employee policies and procedures and ensure that your new workers will be able to duplicate your cleaning process. When I started my cleaning business, my plan was to hire workers when the time was right, so I spent time along the way to document my cleaning procedures. This saved me a lot of time trying to do it all at once.
Your training manual ensures that all your workers are using the same procedures you used to build your client base. You also need an employee manual which provides information about your business that employees need to follow, such as start time, benefits, etc.
The biggest issue with training manuals is keeping them updated. If your company is large then you can easily assign one person this responsibility. On average each training manual should be reviewed about every six months. Add this task to your annual calendar so you don’t forget.
Once you see how helpful your training manual is, you’ll want to develop more as your business grows. For instance, you’ll want to document all the tasks you offload to your new office manager or assistance into a new training manual or document for that position.
Don’t forget that managing new workers comes with more responsibilities; tracking their work and providing feedback. Employee forms are included in our blueprints to start cleaning.
Other Templates to Help Your Business
Templates are another easy way to systemize your business. You can use templates for all kinds of tasks including emails, newsletters, business letters, sales letters, short processes and more. Email and advertising templates are included with the Business-in-a-Box cleaning business startup kit and the Premium House Cleaning Success System.
A template is a fill-in-the blanks type of document that just needs updating. It is a great tool to use for writing your ads and marketing messages to increase sales in business. Plus they can be handed to anyone with simple instructions on how to complete them.
Creating and developing new processes and manuals can be time consuming for a business. Once they are in place, however, you will appreciate their full benefit. Your company will be more streamlined than ever before.
Need more help? Join the House Cleaning Business Mastermind group on Facebook.
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